The One Minute Manager : Kenneth Blanchard, Spencer Johnson

Despite its age, the method is simple -you can read it in half an hour- yet extremely powerful. First, define the behaviors or results you want. then let your reports go out and perform. During the performance, you offer reinforcement in two forms, positive or negative. Catch someone doing good, you give them a One Minute Praising ,Catch a report doing something bad, you give them a One Minute Reprimand . They are simple and very effective. Once you know where you want people to go, the behavior shaping methods presented in this book will likely get your team there, and quickly