1 Remember you are working with people: Don’t exhaust them. People aren’t machines. Treat them with dignity and respect. 2 Listen to and talk with your people: Be inclusive. Do it frequently. Value and develop people skills in supervisors and managers. 3 Fix things promptly: Don’t let issues fester. Keep people informed of progress. 4 Make sure your paperwork is worth having: Keep it current. Make sure it’s meaningful. 5 Measure and monitor risks that people are exposed to: Don’t just react to incidents: fix things before incidents happen. Control risks at their source. 6 Keep checking that what you are doing is working effectively: Are you achieving what you think you are?